What to Expect
Getting Started
In order to begin therapy, please email me at, amberhoff@soundmindtherapyia.com, any time, though I only respond to emails and voicemails during business hours. When we connect, I will need to get your insurance information, an emergency contact, and basic demographics. We may schedule an assessment, get referrals, and answer any questions you have about the therapeutic process.
I currently accept Blue Cross Blue Shield, United Healthcare, Midland's Choice, HealthPartners, and private pay clients. I do not currently accept Medicaid at this time.
First Session
Prior to our first session, it may be beneficial to check with your insurance company to ensure you're covered. If you have any paperwork for EAP or referrals, please bring that with you, as well as any other paperwork you feel would be beneficial. When you arrive to our first session, we will complete necessary paperwork, answer any questions you have regarding the forms, sign releases of information, and conduct a verbal assessment. During this assessment, I will ask you questions regarding symptoms, supports, resources, recent experiences, and severity of symptoms. After this has been completed, we can discuss treatment needs, goals, duration and frequency of services, and answer any questions you may have about the process. We will also schedule your next session.
During the following sessions, we will create a treatment plan and continue to work towards the goals you’ve set for therapy. If throughout the process you have any questions, concerns, or wish to change approaches, please don’t hesitate to discuss this with me. Therapy is for your benefit! I want to ensure you’re getting the most out of your sessions.
Payment
I outsource my billing to Kasa Services Inc. They will bill insurance directly, as well as send you a bill each month, if applicable. Co-payments are due at the time of services. I accept cash, check, or credit card. If you are paying privately, not through insurance, I will accept payments toward your balance, but be aware that I will no longer schedule sessions with clients who accrue a balance of $300.00 or more. I do not want to create a situation where you’re stuck with a big bill and no way to pay it off.
Please be aware of your co-payment amount. If a co-payment is not paid during session, you will be billed that co-payment amount at the end of the month.